سياسة الاسترجاع والاستبدال

Return & Exchange Policy

You can submit a product return or exchange request within 48 hours from the date of receiving your order, applicable under the following specific cases:

1. Receiving an Incorrect Item

If you receive a product different from the one you ordered, we at Jaden consider the incorrectly sent item a complimentary gift to you. We will immediately dispatch the correct product and bear the full cost of shipping.

2. Damaged or Defective Items

If the product arrives damaged due to a shipping error or contains any manufacturing defect, we will send you a brand-new replacement product along with a free gift from Jaden as an apology for the inconvenience.

3. Standard Orders (No Errors or Defects)

If there are no errors, defects, or issues with the order or the product, this policy becomes void, and we regret that we cannot accept any returns or exchanges.

Steps to Request a Return or Exchange

You can easily submit your request through one of the following customer service channels:

• Phone / WhatsApp: 0508963033

• Email: [email protected]

Required Information:

To help us process your request quickly, please ensure your message includes the following details:

1. Customer Name.

2. Customer Phone Number.

3. Order Number.

4. A brief explanation of the issue, along with clear photos of the product being reported.

Our Commitment: We will review your request and serve you immediately once your details are received and the issue is verified.